Terms & Conditions

  1. Interpretation

The following shall have the following meanings:

Client: the pet owner, veterinary practice or other agent of the pet owner whose order for the Services is accepted by Willow Tree Pet and Equine Cremations.

Contract: an agreement for the supply of Services as may be described overleaf or otherwise agreed by the parties and shall include these terms;

Willow Tree Pet and Equine Cremations is the trading name of Willow Tree Ltd, a company incorporated and registered in Jersey under company 133001 whose registered office address is GS Limited, Heron House, L’Avenue de la Commune, St Peter, Jersey. JE3 7BY.

Services: the services and/or the goods described in the Contract;

  1. Contract

2.1. These terms shall apply to all supplies of the Services by Willow Tree to the Client. No order of the Client shall be binding and no Contract shall arise until the Client’s order is accepted by Willow Tree expressly or by Willow Tree supplying any of the Services. Each Contract shall comprise these terms, the terms overleaf and any additional terms that are agreed. Each Contract shall comprise these terms, the terms overleaf and any additional terms that are agreed in writing.

2.2. If any Contract contains provisions which conflict with these terms, those provisions of the Contact will prevail.

  1. Payment

3.1. The charges for the Services are as set out in the Contract.

3.2. Payment shall be due on or before supply of the Services or at the times stipulated in the Contract.

3.3. The Client shall be responsible for any costs incurred in recovering late payments.

  1. Risk and Property

Risk of loss or damage to any goods shall pass to the Client at the time of supply of the goods, but ownership of any goods shall pass to the Client only on receipt by Willow Tree of the charges in full for the goods and other sums then due from the Client under all Contracts.

  1. Scattering Ashes

Willow Tree reserves the right to dispose of paid or unpaid goods (including but not limited to ashes) 6 months from the supply of the goods. Unclaimed ashes will be scattered in our natural Scatter Area.

  1. Code and Guarantee

6.1. Willow Tree will comply with the Code of Practice of the Association of Private Pet Cemeteries and Crematoria but if any of the Services do not conform to any applicable statutory or other warranties or other terms, Willow Tree will repair or replace those Services or make, so far as is fair, a refund of all or a part of the charges.

6.2. Willow Tree will only cremate one pet alone within an enclosed chamber and will collect the ashes before the next cremation. Willow Tree guarantees that the ashes sent to the Client will be all and only those of the Client’s pet.

  1. Force Majeure

Willow Tree shall have the right to suspend or cancel performance of the Contract to the extent that this has been caused by any circumstance beyond Willow Tree’s reasonable control, including amongst other things industrial disputes (whether or not involving employees of Willow Tree) or failure or delays by Willow Tree’s suppliers.

  1. Transfers

Willow Tree may at any time assign, transfer, charge or deal in any other manner with any of its rights under the Contract, and may sub-contract any or all of its obligations under the Contract.

  1. Governing Law and Jurisdiction

The Contract shall be construed in accordance with the law of Jersey. The parties submit to the jurisdiction of the Courts of Jersey.

  1. Data Protection

Willow Tree will collect, hold and process personal data about you to provide our services to you. We will always process your personal data in accordance with all applicable data protection legislation and our Privacy Policy which can be viewed on the website at

  1. Product Returns & Refund Policy

We offer a full 30 day money back guarantee if you are dissatisfied at the quality of your product.

If there is a defect with a Product or it is not as described which is our fault, we will offer a prompt repair, exchange or refund.

We are not at fault for any mistakes on a product where a proof has been provided to the client. Please check the spelling, wording, layout, font on your proofs prior to approval.

  1. Pet Bedding Policy

You can choose to have blankets, toys and collars disposed of or returned to you. We recommend you take away carriers, baskets and excess bedding when you bring your pet has passed away, however if they are left at Willow Tree, we will dispose of them or donate them to charity if they are not collected after three weeks of your pet being cremated. We are restricted regarding with we can cremate. Our T & C’s will help guide you as to what can be cremated alongside your pet.

If you do choose to have bedding returned to you, please be aware that we do not have the facilities onsite to wash items for you. We will spray any bedding that has become heavily soiled with antibacterial deodorising spray before sealing the bag we return it to you in with a warning sticker on the outside. There is still a chance that the bedding could smell but you can choose to wash the bedding in bacterial washing solution which may remove any odours.